Frequently Asked Questions
What happens after I have purchased a domain?
Once you have submitted an Order and we have received the Purchase Price for a Purchased Domain Name, and provided such Domain Name is still available for purchase, we will facilitate transfer of the registration for such Purchased Domain Name to you by doing one of the following (each, a Transfer Method), depending on the then current registrar of the Purchased Domain Name (the Current Registrar), whether you already have an existing account with such registrar and other factors in our sole and absolute discretion:
Will I own the domain?
Yes, once purchased it will be moved to your name and you will have FULL CONTROL. We won't even be able to edit the domain in the future. After you've purchased the domain, you can do anything you want with it.
How long does it take to transfer the rights of the domain?
Normally it takes just a couple of days, but can take up to 5 working days.
Apart from buying the domain, what other costs will I incur?
There are no further costs.
If I have an account with Namecheap.com can I keep the domain where it is?
Yes, we can transfer the domain to you using the Namecheap system.
Who is the current owner of the domain?
We are exclusive owners of the domain. We are not domain brokers, so you will only be dealing with us direct.
Will I receive an invoice for the purchase?
We will send you an invoice as soon as we have agreed on a purchase price.
Sales of Domain Names
All sales are subject to the final approval of Gembox Domains and we reserve the right to cancel any order at any time during the purchase process for any reason. If payment has been rendered, you will receive a full refund. Once the domain name has been transferred into your name, the name is in your possession and the sale is considered final. It cannot be cancelled anytime after the transfer has occurred.
For further information, please read our Domain Purchase Agreement.